Returns Policy

Although your statutory right allows you to return purchases within 7 days of receipt (cooling off period), Made in Water voluntarily extends your return privilege to 45 days. We understand that for peace of mind, you may prefer to order the items well in advance, but occasionally due to unforeseen circumstances, are unable to make use of our products. Therefore, providing the product is returned within 45 days, postage paid, unopened in its original packing, undamaged and in re-saleable condition, your full purchase price excluding shipping will be refunded. Requests for returns should be sent to info@madeinwater.co.uk. A returns authorization will include the address of the warehouse. Please note that the address on the invoice is our registered office address and not the returns address.

If a product is received faulty, or damaged in any way, you must contact us immediately at info@madeinwater.co.uk. You may then return the product to us. If, after inspection, it is found to be a manufacturing defect, a replacement item will be sent out promptly. Once any item is removed from its original packaging and is unfit for resale, no refund can be given.

Unlike any other inflatable, La Bassine is made in small batches allowing every single pool to be fully inflated for 24 hours before packing. This procedure greatly reduces the number of faulty products.

It is important that you inflate your pool and check and test any accessories, at least 2 weeks prior to planned use. This is so that in the unlikely event that there are defects, you can receive a replacement in good time.

This warranty does not cover punctures, cuts and abrasions sustained in careless uses or improper storage.

Over inflation is a major cause of leaks. Do not inflate with a compressor or high pressure pump. Inflating this item to full hardness can damage the seals.